Reservation Policy

Reservation Policy

  • Check-In time is 5 p.m and Check-Out Time is 3 p.m
  • If our Check-In/Out timing does not suit your holiday program, kindly inform us about the same. Necessary room allotments can be arranged on prior information, subject to availability, and may be chargeable by us directly.
  • Cancellation or Alteration in bookings is entertained. But prior information is required at least a week before your Check-In date. Kindly also refer to our Reservation/Cancellation or Amendment Policy.
  • Please carry a valid government issued photo identity and address proof with you for Check-In Procedure. PAN Card is not accepted as a valid Identity Card.
  • The Credit/Debit Card Holder should be one of the travellers, if you have booked with us using any one of the later.
  • We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or is resulted from a mistake or error.
  • We may charge compulsory gala dinner supplement on Christmas / New Year’s event or other festive periods. The needs to be cleared seperately.
  • Breakfast timings are 7:30 – 10:30 am henceforth all requests will be chargeable.

Cancellation Policy

    Cancellation Timeline Cancellation Charges
    From Booking time to 72 hrs before check-in time 10%
    Between 72 to 48 hours before check-in time 25%
    Between 48 to 24 hours before check-in time 50%
    Within 24 hrs before check-in time 100%

  • In case of a full refund on cancellation, there will be a deduction of approximately 10% as payment processing charges.

Ammendment Policy

  • Amendments will be treated as cancellation.
  • Any refund will take at least 15 days to process.